PRIVACY POLICY

Information We Collect

We receive, collect, and store any information you enter on our website (www.vitaldignity.ca) or provide us in any other way, including:

Personal Data: Name, email address, password, and contact information.
Payment Data: Credit/debit card information (securely processed), purchase history.
Technical Data: IP address, browser type, connection information, page response times, interactions, and navigation methods.
User-Generated Content: Comments, reviews, feedback, and communications with our team.

How We Collect Information

Directly From You: When you register, make a purchase, complete forms, or contact us.
Automatically: Through tools like cookies and tracking technologies (see Section 6).
From Third Parties: Payment platforms (e.g., Stripe, PayPal) or analytics services (e.g., Google Analytics).

Purpose of Data Processing

We use your information to:

Provide and operate our educational services.
Offer customer support and technical assistance.
Send service-related communications (e.g., purchase confirmations, course updates) and, with your consent, promotions or newsletters.
Improve our services through aggregated statistical analysis.
Comply with legal obligations (e.g., billing, tax regulations).

Data Storage and Sharing

Secure Storage: Data is stored on encrypted servers with firewall protection. We use certified platforms (e.g., Wix) that comply with PCI-DSS standards for payments.
Third Parties: We only share data with essential providers (e.g., payment processors, hosting services) under confidentiality agreements. We never sell your information.
Legal Requirements: We may disclose data if required by law (e.g., court orders).

Communications

We may contact you via:

Email or SMS: For service notifications, technical support, or (with your consent) marketing.
Opt-Out Options: Unsubscribe anytime using the "Unsubscribe" link in our emails or by emailing info@vitaldignity.ca.

Cookies and Tracking Technologies

Essential Cookies: Necessary for website functionality (e.g., login, shopping cart).
Analytics Cookies: Collect anonymous data to improve user experience (e.g., Google Analytics).
Control: Manage cookies through your browser settings, though this may affect certain features.

Your Rights

You have the right to:

Access, correct, or request a copy of your data.
Withdraw consent or request data deletion (subject to legal exceptions).
Object to processing for promotional purposes.

To exercise these rights, contact us at:
Email: info@vitaldignity.ca
Mailing Address: 10 Carlson Court, Suite 500, Toronto, Ontario, M9W 6L2, Canada.

Policy Changes

We reserve the right to modify this policy. Updates will be posted here with a new effective date. For significant changes, we will notify you via email or a prominent website notice.

Contact Us

For privacy-related questions or concerns, reach us at:
VITAL DIGNITY ACADEMY
Email: info@vitaldignity.ca