REFUND POLICY

All offerings are digital and non-returnable. By purchasing, you acknowledge:

• No physical items are shipped; refunds (where eligible) are monetary only.

• Access terms vary by product type (Refund Eligibility).

A. Programs (Live, Fixed-Date)

• 24-Hour Cancellation Window: Full refund if canceled at least 24 hours before the scheduled start time.

• All Sales Final: No refunds if:

  • Cancellation occurs less than 24 hours before the start time, or

  • The program has begun.

B. Courses (Self-Paced, Recorded)

• Non-Refundable: All sales are final. Due to immediate and unlimited access, no refunds or cancellations are permitted.

C. Subscription Plans

• Cancel Anytime: Stop auto-renewal before the next billing cycle via your account dashboard.

• No Prorated Refunds: Fees for the current billing period are non-refundable.

D. Packages & Bundles

• Non-Refundable: If any included benefit (e.g., program access, course enrollment) has been redeemed.

• 1-Year Expiry: Unused packages expire 365 days post-purchase without reimbursement.

• Timing: Approved refunds are processed within 7–10 business days.

  • Delays: Not responsible for delays caused by:

    • Your financial institution.

    • International banking regulations.

• Strict Payment Matching: Refunds are issued only to the original payment method and account holder.

• Global Payments:

  • Third-party fees (e.g., currency conversion) are deducted from refunds.

  • Some banks may reject refunds; ensure your payment method is valid.

• Dissatisfaction: No refunds for perceived content quality.

• Non-Usage: Failure to access materials does not qualify for refunds.

• Fraud Prevention: Chargebacks result in immediate account termination.

Email info@vitaldignity.ca with:

• Order number and program start date.

• Proof of cancellation within the 24-hour window.